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RCB Complaint Procedures

HOW DO I FILE A COMPLAINT?

You may file a complaint with the Ohio Respiratory Care Board by mail or by telephone.

BY MAIL

To send a complaint by mail you may use a complaint form designed by the board or you may send a letter to the Ohio Respiratory Care Board, 77 South High Street, 18th Floor, Columbus, Ohio 43266-0777.

Be sure to include the licensee’s or permit holder’s full name and the details of your complaint on the complaint form or in your letter to the Board. If possible, include the licensee’s or permit holder’s address. Although the board accepts anonymous complaints, the board encourages you to include your name, address, and telephone number in case we need to contact you for additional information.

If you choose to remain anonymous, you may; however, if the complaint is unclear or the investigator needs to contact you for more information, his or her inability to contact you make a thorough investigation difficult or impossible in some instances.


BY TELEPHONE

Call the Ohio Respiratory Care Board office at (614) 752-9218 , between 7:30 A.M. and 4:30
P.M. Monday through Friday. If an investigator is unable to take your call, please leave your name and number and your call will be returned.

Even if you phone in your complaint, you may be asked to submit it in writing as well. Again, be sure to have the licensee or permit holder’s full name and details of your complaint available when you call.

WHAT IS THE COMPLAINT PROCESS?

Once received, you will receive an acknowledgment letter from the Board. Your complaint is then reviewed by the Executive Secretary of the Board and the Supervising Board Member (usually the Board Secretary) to determine if the Board has the legal authority (jurisdiction) to act in your case.

The Board’s jurisdiction is defined by state laws regulating the practice of respiratory care. The Board, for example, would not have jurisdiction over a licensee from another state agency (i.e. a registered nurse) or over a complaint regarding a respiratory therapist who refused to treat you based upon your ability to pay for the service, because this action is not prohibited by the laws enforced by the Board. If a complaint is not within the Board’s jurisdiction, you will receive a written explanation of why the board cannot act on your complaint.

Once jurisdiction is established, the Executive Secretary directs the Board’s investigator to open a case. To maintain confidentiality and assure that each case brought to the Board’s attention is properly investigated, each case is assigned a number. The Executive Secretary oversees the investigation and acts as an advisor on each case. On occasion, outside respiratory therapy experts are consulted.

Depending on the nature of the investigation, the Board’s investigator may gather information from any of the following: you, the complainant; the patient, if other than the complainant, the licensee’s or permit holder’s colleagues, and other sources, such as police agencies, courts, and hospital records. All information relating to Board investigations is required by law to be kept confidential.

If evidence is sufficient, the case will be reviewed by the board’s Secretary (one of the board members) who will prepare the case for hearing and draft formal charges. If approved by the board, the notice of formal charges, called an Opportunity for Hearing Notice, will be mailed to the complainant. All Opportunity for Hearing Notices are reviewed by the Ohio Attorney General’s Office before being approved by the board.
Contact

77 S. High Street, 16th Floor • Columbus, Ohio 43215
Tel: (614) 752-9218 •
Fax: (614) 728-8691
Email the Board